Smart Civic
Grievance Portal
Report civic issues instantly using voice, image, and text. Our AI automatically classifies, prioritizes, and routes your complaint to the right department — making Kakinada cleaner, safer, and smarter.
Voice Reporting
Just speak your complaint. Our NLP engine transcribes, understands context, and converts it into a structured grievance automatically.
Photo Evidence
Upload photos directly from the scene. The system verifies location metadata and uses image analysis to validate and enrich your report.
Hotspot Prediction
AI-driven heatmaps identify recurring problem zones before they escalate, enabling proactive municipal action.
Your complaint is automatically classified into one of the categories below using AI. Each category is routed to the responsible municipal department.
Our AI analyses sentiment, context, and impact to assign an urgency level to every grievance — ensuring the most critical issues are actioned first.
Minor inconvenience with no immediate risk to health or safety.
Affecting daily life. Requires attention within a few days.
Significant disruption or risk. Needs prompt departmental action.
Immediate threat to public safety or infrastructure. Escalated instantly.
Behind every complaint, our intelligent engine works to ensure fairness, speed, and transparency.
Explainable Prioritization
Every complaint is assigned an urgency score. The reasoning is transparent — you can see why your issue was prioritized the way it was.
Fairness Audit System
An automated audit layer ensures no community or neighborhood is systematically under-served, promoting equitable governance.
Proactive Hotspot Detection
Machine learning models analyze historical patterns to predict emerging civic problems before they become crises.